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A talented executive left a multinational logistics service provider, claiming that he was disgusted by "deliverable mediocrity." He suggested that a higher standard of customer service should be available by a management that displayed greater concern for excellence.
Consider the restaurant analogy. Nearly every community has the giant chains, both in fast food and in sit down restaurants. But the finest provider in most communities is a single family operated establishment. The chains provide deliverable mediocrity, predictable but not outstanding. A truly memorable dining experience happens elsewhere. Are the same factors at work in warehouse services?
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