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Some observers may forget that the business of warehousing has its foundation in trust. The manager, the supervisors and all the workers are employed to take care of property that they do not own. The owners of that property expect them to be competent, but above all trustworthy.
Every warehousing professional either creates or erodes that feeling of trust. The process starts with the trust in you as a leader, demonstrating that you are ethical and predictable. You strengthen that image by always keeping your promises.
You build trust in your company by rendering dependable service and making sure your customer is aware of it. You build trust in your industry in the same way. Remember that a failure by any company in your industry might cause customers to lose faith not only in the industry, but also in your company.
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