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The average company loses half of its customers within five years. Less than 50% of customers believe that their suppliers deserve their loyalty. These are the findings of Frederick Reicheld, author of Loyalty Rules!
When we evaluate a logistics service provider, we look at the longevity of its largest accounts. Where longevity is absent, we then look for causes of instability. Client longevity is easy to track.
How does your company measure up?
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