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Executives spend 23% of their working day dealing with email, according to one study. Many react quickly to an incoming email, almost like a telephone call. 85% of those studied will handle email within two minutes. However they will take more than a minute to recover from the interruption and get back to what they were doing before. Annoying email can be split into six types.
- The cryptic is a person who fills mail with acronyms, designed to impress the reader. The mail is a novel rather than a message.
- The forwarder distributes every message received, regardless of relevance.
- The manipulator claims not to have received your mail.
- The super communicator always uses "reply to all" so the mail goes to people who have no need for the message.
- The best emailer keeps the message short and to the point.
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