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Useful feedback frequently involves negative criticism. If you are the subject, it is well to understand the ways you can get the most out of criticism. The first and most important is not to assume that it is a personal attack, but rather an effort to help you better in the future. Here are five things to be aware of.
The first is to control your emotions. There is a natural tendency to be angered as well as to be upset. The upset is natural, but controlling anger is absolutely essential.
The second is to look for the causes of ineffective performance. Assume that the criticism is accurate, then try to discover why the incident took place.
The third is to be curious. Instead of a vigorous defense, probe into the conditions that caused you to be criticized. Listen hard and appreciate what the critic has to say.
Fourth, if you believe you have developed useful answers to the critic, test those ideas with a coach or colleague before moving aggressively to defend yourself.
Finally, show gratitude. Nobody likes to give negative feedback, and your critic may be suffering as much as you are. Let that person know that you are grateful for her/his candor and that you are eager to learn from the experience.
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