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(A Two-Day Seminar For Warehouse Managers and Others Involved In Working
With Warehouses)
Speakers: K. Ackerman and W. Sheehan
Warehousing is one of the world's oldest commercial activities, but
the function is often misunderstood and over simplified. We have several
products that will help you.
The first is our winter seminar, Improving Warehousing Performance,
scheduled for delivery in Indianapolis on January 31 and February 1.
This program is designed for warehouse managers, supervisors and team
leaders. Not all seminars are created equal, and this one has four distinguishing
features:
- If you are not satisfied with the program, the conference fee will
be refunded.
- Our case study method allows each participant to be actively involved.
- Every participant receives publications as well as the course outlines.
- The instructors are seasoned warehousing professionals.
When your people attend this program, you can expect them to bring
back creative new approaches and ideas about managing people, improving
performance, and enhancing communication skills. They will also gain
new skills in enhancing customer service and quality, and they will
be exposed to creative ideas in materials handling.
See a descriptive agenda of the program or information
about the speakers.
If the seminar is not convenient for you at this time. please consider
this special discount opportunity to purchase our publications. If you
order Volume 16 of Warehousing Forum, you may at the same time
purchase the updated version of Warehousing Profitably at half
price. Warehousing Forum is a monthly subscription newsletter
dedicated to helping warehouse managers and their bosses improve productivity
and manage more profitably. Warehousing Profitably is a 404-page
hardcover book, revised this year and designed to tell you what's wrong
with your warehouse.....and how to fix it!
See more details about our publications,
or call me at 614-946-9436.
Conference agenda
DAY ONE
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7:30 a.m.
Registration and Continental Breakfast |
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8:30 a.m.
Introduction |
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9:00 a.m.
Developing the Best People |
At time when the shortage of qualified
workers has become the number one headache for many warehouse operators,
we are concerned not just with finding good people, but with persuading
them to stay with the company. This presentation will consider motivation,
retention, and leadership. We will review factors that cause new
supervisors to succeed, explore the art of mentoring, and consider
continuous learning and time management. |
10:00 a.m.
Presentation of management case |
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10:10 a.m.
Coffee break and
team case workshops |
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10:45 a.m.
Case presentations |
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11:15 a.m.
Improving Distribution Center Performance |
This presentation explores the true meaning
of productivity as well as methods of improving warehouse productivity.
We look at workload planning and the potential use of standards,
at scheduling of resources, and at productivity measurement options.
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Noon
Lunch |
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12:45 p.m.
Improving Distribution Center Performance (continued) |
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1:45 p.m.
Hand out management case and team case workshops |
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2:15 p.m.
Case presentations |
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2:45 p.m.
Improving Distribution Center Performance (continued) |
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4:00 p.m.
Hand out management case |
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DAY Two
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8:00 a.m.
Case presentations |
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8:45 a.m.
Improving Communication Sills |
The three primary communication forms
— writing, speaking, and listening — are sometimes neglected
in developing supervisory talents. The importance of all three will
be emphasized, and particularly the skill of creative listening.
Participants will have the opportunity to practice these skills
in class exercises. |
10:00 a.m.
Coffee break and
team exercise |
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10:30 a.m.
Team reports |
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11:00 a.m.
Helping Managers Manage |
This presentation illustrates the art
of delegation as well as methods of assigning responsibility and
receiving feedback. Development of action plans will be described,
as well as other methods of setting objectives and reaching them.
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Noon
Lunch |
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12:45 p.m.
Controlling and Evaluating Customer Service and Quality |
After defining customer service,
we will consider its key factors as well as ways to measure the
service level. Then we will explore ways to improve existing customer
service performance. Principles of the quality improvement process
will be described, as well as descriptions of the process as applied
to warehousing. |
1:45 p.m.
Hand out management case and team case workshops |
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2:15 p.m.
Case presentations |
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2:45 p.m.
Innovation and Automation in Materials Handling |
There is a natural trade-off between
effective use of space and time. We will explain why the automated
warehouse is usually a myth. Approaches to automation will be explored,
as well as the benefits of various mechanized methodology. Recognizing
the challenge of justification, we will explore ways to sell the
boss on investing in mechanized solutions. |
3:45 p.m.
Summary and wrap-up |
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4:30 p.m.
Adjournment |
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